ATLANTA — Brides from all around the nation are complaining about an Atlanta-based wedding images enterprise, Lace & Vine Images.
Pissed off purchasers say the photographer both didn’t present up or didn’t present the ultimate product.
Channel 2 Shopper Investigator Justin Grey talked to Mimmi Phan, who solely has pictures of her September New England wedding as a result of a visitor stepped in on the final minute to take footage.
She acquired a textual content from the proprietor of Lace & Vine at 2:30 pm on the afternoon of the wedding saying he was not coming and wouldn’t be offering a substitute.
“We had tried to provide them outs a number of instances like, ‘If you cannot make this wedding, we will get one other photographer as an alternative.’ However they informed the coordinator they had been going to point out up,” Phan stated
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She says the photographer informed the wedding planner the morning of the massive day that he can be there, earlier than bailing with a textual content message simply hours earlier than the ceremony.
Phan nonetheless hasn’t gotten her a refund.
“The day of the wedding we had been very offended. We’re extra pissed off at this level as a result of we simply need it to be over,” Phan stated.
Jasmine Murphy employed Lace & Vine to shoot and edit a video of their April wedding.
Almost six months later, she nonetheless doesn’t have the video that was imagined to be supplied inside 90 days.
“It isn’t like we’re about to return and do that another time,” Murphy stated
Channel 2 Motion Information has talked with a number of different brides with comparable tales.
There’s even a “Victims of Lace & Vine” Fb group.
A bride who wished to stay nameless as she fights to get a refund wrote us “they utterly no confirmed my wedding. No communication in any respect after I despatched them the ultimate cost.”
“Would you like the reality, otherwise you need me to validate what your considerations and emotions are?” Lace & Vine’s co-owner Anthony Brown informed Channel 2 Shopper Investigator Justin Grey by telephone.
Grey spoke for greater than 30 minutes to Brown, who additionally despatched us dozens of textual content messages however solely allowed a small portion of the dialog to be on the file.
“Now that we’re on the file, sure, Mimmi Phan, I didn’t present up for her wedding. My engine blew up. I informed her that I would not have the ability to be there, and I informed her to file a dispute for her refund,” he stated.
Lace & Vine says the automotive breakdown occurred in North Carolina on the wedding day. However Phan bought the cancelation textual content simply three hours earlier than the ceremony. North Carolina is a 14-hour drive from the wedding location north of Boston.
Lace & Vine’s web site is now shut down.
The couple who owned it have gone their separate methods and inform me that has led to a serious backup of labor.
Mimmi Phan nonetheless has not acquired a promised refund.
Lace & Vine informed her by textual content that adverse evaluations and canceled weddings have led to a deficit of their account.
“For those who had been already at a degree the place it is an excessive amount of to deal with why would you retain taking extra weddings or not letting your purchasers know what’s going on,” Phan stated.
Lace & Vine’s proprietor says the corporate is now not accepting new purchasers, and tells Channel 2 they’re working to finish all of the backlogged edits and get pictures and movies to clients.
Simply helped an hour earlier than Grey’s story was scheduled to air, Lace and Vine turned their web site again on. In addition they posted a press release for patrons that learn, partly:
“Lace and Vine has skilled a shift in administration previously few months that has, sadly, impacted the standard of service and communication with our purchasers.”
The assertion does object to a few of the adverse on-line evaluations the corporate acquired, saying that “some evaluations which have been posted on-line are utterly fraudulent in nature.”
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