CHICAGO (WLS) — Chicago brides and grooms say they’re out 1000’s of {dollars} after their South Loop wedding venue closed with out warning.

The {couples} say they cannot attain proprietor Chris Moran to get their a reimbursement, and have been left scrambling and paying 1000’s of {dollars} extra to safe a brand new house.

Their scenario now has the eye of Chicago officers and Illinois Lawyer Basic Kwame Raoul.

Planning a wedding was presupposed to be a memorable expertise for Lauren Balog.

“From planning to saving, desirous about the proper day, the proper second, and so I’d say I used to be very excited to lastly get married,” she stated.

Balog had deliberate an October wedding at a brand new venue in Chicago’s South Loop known as The Stockhouse. She and her then-fiancé Daniel stated they met with the supervisor of The Stockhouse, Joshua Yates, and fell in love with the house.

They stated they paid $9,798.44 in whole to safe the house, however simply weeks earlier than their huge day they obtained a disturbing e-mail from their caterer.

“That our venue will now not be in operations, and that is how we came upon,” Balog stated. “By means of our catering firm.”

They ultimately obtained an e-mail from The Stockhouse, which stated, “We’re writing to tell you we should shut down venue operations. We’ve encountered vital obstacles that forestall us from transferring ahead…We’ve achieved our greatest to maintain the doorways open and had each intent to satisfy your contract. Nonetheless circumstances past our management have led us to shut.”

The couple stated they needed to shell out one other $8,000 to ebook a unique venue for his or her wedding, and have but to obtain a name again or refund from The Stockhouse. They usually’re not alone.

“We misplaced $8,000 and needed to spend $10,000 to re-plan the wedding, so about $18,000,” stated Stephanie Noel.

Noel and her husband Kevin stated in addition they booked a wedding at The Stockhouse, however came upon on social media the venue had closed. Just like the Balogs they stated they have not been in a position to attain supervisor Yates or proprietor Moran to get their a reimbursement.

“How may you do that to somebody in certainly one of their most weak factors, what must be certainly one of their most completely satisfied and sacred factors of their life?” Kevin Noel stated.

“We wish to see some sort of motion. We wish to maintain these people accountable,” stated Stephanie.

The ABC7 I-Group has heard from different {couples} from each The Stockhouse and The Zephyr, one other wedding venue within the South Loop, each of that are operated below the dad or mum firm Chicago Loft Venues. State data present Chicago Loft Venues is owned by Moran.

The I-Group tried to succeed in Moran by cellphone, texting and e-mail, and even stopped by his house to attempt to get solutions in regards to the couple’s refunds, however have been unable to succeed in him.

The Metropolis of Chicago’s Client Safety Division (BACP) stated it has additionally obtained a number of complaints in opposition to The Stockhouse and The Zephyr. The town stated it has issued notices of violation, citations, and a stop and desist order to the venues for working with out a enterprise license.

The state of Illinois can also be investigating, and the Lawyer Basic’s Workplace stated it has obtained 34 complaints in regards to the two venues. They’re working to collect info to help shoppers.

The Balogs and the Noels stated they could by no means see any of their cash once more, however are coming ahead to guard different {couples} from this monetary and emotional ache.

“I used to be raised to let it go. Life goes on however one thing like this, you simply actually need Chris Moran to get what’s coming to you. And I hope legally, one thing does,” stated Kevin Noel.

The BCAP is urging anybody who’s been affected by these wedding venues to file a proper grievance by calling 311 or utilizing the CHI311 cell app. You too can go to 311.chicago.gov.

In case you have a client grievance you would like Samantha Chatman to analyze, click on right here.

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Chicago couples say South Loop wedding venues The Stockhouse, The Zephyr closed without warning, no refunds given

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